Insurance operations depend on reliable access to policy systems, claims workflows, customer data, and digital communications. Technical failures can delay service, while weak security controls can expose sensitive policyholder information. The support a carrier needs for custom applications differs from the help desk and infrastructure coverage an agency needs for its workforce. Managed services, cloud operations, cyber protection, and ongoing software engineering all play a role in keeping these environments dependable.
1. Itexus
Itexus develops and supports software for financial institutions, including insurance carriers, brokers, and insurance technology businesses. Its insurance work covers policy administration, underwriting and quoting, claims management, risk assessment, customer portals, and billing integrations. These systems often need ongoing engineering attention because product rules, connected services, and data requirements continue to change after launch.
The team also handles legacy modernization, application integration, QA, cloud engineering, and post-production maintenance. An insurer with a custom platform can therefore use one development partner for both planned improvements and technical support around the underlying application. This is especially relevant when a routine support issue requires changes to source code, APIs, or a data workflow.
Key Facts
- Best for: Insurers maintaining or modernizing custom business applications
- Core services: IT support insurance, insurance software development, integrations, modernization, QA, ongoing support
- Specialization: Claims, policy administration, underwriting, and financial software
- Support focus: Application maintenance and post-production engineering
- Headquarters: Dover, DE, USA
- Founded: 2013
- Team size: 150+ engineers
Contact Information
- Website: itexus.com
- Email: moc.suxeti@ofni
- Address: 8, The Green, STE road, Dover, DE 19901, United States
- LinkedIn: www.linkedin.com/company/itexus
- Facebook: www.facebook.com/itexus
- Twitter: x.com/ItexusSoft
- Instagram: www.instagram.com/itexus.soft
2. Redbird Security
Redbird Security is a Wisconsin managed IT and security provider that builds much of its service around independent insurance agencies. It handles day-to-day IT management, Microsoft 365 administration and migration, managed backup replicated to its own datacenter, and IT staff augmentation for agencies that keep some in-house IT staff.
Its published case study describes work for Compass Insurance Group, an agency running Applied Epic and DSpro, including a move to a Zero-Trust security framework. It suits small and mid-sized agencies that want an MSP familiar with agency management systems.
Key Facts
- Best for: Independent insurance agencies running Applied Epic or similar AMS
- Core services: Managed IT, Microsoft 365, managed backup, security, IT staff augmentation
- Specialization: Managed IT and security for insurance agencies
- Headquarters: Menomonee Falls, WI, USA
- Founded: 2018
- Team size: 11–50 employees
Contact Information
- Website: redbirdsecurity.com
- Email: moc.ytiruceSdribdeR@ofni
- Phone: (888) 851-9733
- Address: N88W16424 Main St #201, Menomonee Falls, WI 53051
- LinkedIn: www.linkedin.com/company/redbirdmssp
3. Ntiva
At Ntiva, for agencies it covers help desk and 24/7 support, server and network management, backup and disaster recovery, Microsoft 365 and Azure, and support for policy administration and claims processing systems.
Security is a large part of the offer: risk assessments, virtual CISO services, multi-factor authentication, endpoint detection and response, phishing training and dark web monitoring, plus governance, risk and compliance work. Ntiva has operated since 2004 and reports more than 1,500 clients across industries, which suits agencies that want a larger provider with several US offices.
Key Facts
- Best for: Insurance agencies wanting a larger multi-office MSP
- Core services: Help desk, cybersecurity, vCISO, cloud, backup, Microsoft 365
- Specialization: Managed IT and security for insurance agencies
- Headquarters: McLean, VA, USA
- Founded: 2004
- Team size: 501–1,000 employees
Contact Information
- Website: ntiva.com
- Phone: 1-844-257-2537
- LinkedIn: www.linkedin.com/company/ntiva-inc-/
4. The Walker Group
The Walker Group is a Connecticut managed IT provider with a service offering for insurance agencies. It supports the agency management, CRM, policy, quoting and claims platforms agencies depend on, alongside network support, endpoint security, managed firewalls, backup and disaster recovery, and remote monitoring through its OnPoint service.
Its help desk handles about 10,000 tickets a year and reports a 97% client satisfaction rating, with requests taken by phone, email or portal. Compliance consulting, security assessments, SOC as a service and fractional CIO services are also available.
Key Facts
- Best for: Northeast insurance agencies wanting local managed IT
- Core services: Help desk, managed firewall, backup, SOCaaS, compliance consulting, fractional CIO
- Specialization: Managed IT services for insurance agencies
- Headquarters: Farmington, CT, USA
- Founded: 1986
Contact Information
- Website: thewalkergroup.com
- Phone: (860) 678-3530
- Address: 20 Waterside Drive, Farmington, CT 06032
- LinkedIn: www.linkedin.com/company/thewalkergroup/
5. Andersen
Andersen operates an IT support service specifically for insurance companies and agencies. Its offering covers the problems that can interrupt everyday insurance work, including agency management system access, employee devices, security incidents, cloud platforms, and network availability. The firm combines service desk coverage with support for insurance software migrations, integration issues, and business continuity planning.
Insurance teams can use fully managed arrangements or add Andersen specialists alongside existing internal IT staff. Its published service scope also includes regulatory control reviews, disaster recovery, workflow automation, and strategic IT planning. This gives procurement teams a defined operational support option when both agent productivity and the protection of policyholder data are in scope.
Key Facts
- Best for: Insurance agencies requiring managed or co-managed IT
- Core services: Help desk, AMS support, cybersecurity, cloud, network monitoring, disaster recovery
- Specialization: IT support for insurance companies
- Support: Managed and co-managed services
- Headquarters: Warsaw, Poland
- Founded: 2007
- Team size: 1,001–5,000 employees
Contact Information
- Website: andersenlab.com
- Phone: +1 910 916 4176
- Email: moc.balnesredna@tcatnoc
- Address: 7300 State Highway 121, Suite 300, Dallas, Texas, 75070, USA
- LinkedIn: www.linkedin.com/company/andersen-lab
- Facebook: www.facebook.com/AndersenSoftwareDev
- Twitter: x.com/AndersenLabs
- Instagram: www.instagram.com/andersen.global
6. OSKI Solutions
OSKI Solutions provides engineering-led managed IT services for applications, cloud infrastructure, databases, and third-party integrations. The company covers monitoring, incident response, routine patching, backup checks, deployment pipelines, and maintenance under agreed service arrangements. Its insurance technology practice addresses digital policy management, claims automation, and related business systems.
An insurer operating a custom portal or internal application often needs specialists who can diagnose failures across multiple layers at once. OSKI's support approach connects source code, databases, APIs, and AWS or Azure operations within one technical engagement. The service also includes documenting the environment and reviewing incidents, which helps teams plan preventive maintenance alongside immediate fixes.
Key Facts
- Best for: Engineering-led support of insurance platforms and integrations
- Core services: Managed IT, monitoring, incident response, cloud operations, maintenance
- Specialization: Custom applications, databases, APIs, and production infrastructure
- Technologies: AWS and Microsoft Azure
- Headquarters: Tallinn, Estonia
- Team size: 51–200 employees
Contact Information
- Website: oski.site
- Email: etis.ikso@tcatnoc
- Address: Kaupmehe tn 7-120, Tallinn, 10114, Estonia
- LinkedIn: www.linkedin.com/company/oski-solutions
7. VC3
VC3 works with insurance organizations on managed IT, cybersecurity, technology planning, and user support. Its industry service references brokerage applications including Epic, PolicyWorks, and PowerBroker, bringing attention to the software and workflows insurance teams use daily. Support extends to cloud applications, mobile devices, connectivity, backup, and disaster recovery.
The provider offers assistance with technical aspects of regulatory requirements and with making remote work environments more secure. It also advertises continuous support and service desk access. For brokers juggling multiple specialized platforms, the combination of workplace technology and insurance application familiarity is a practical reason to consider VC3 as an outsourced IT partner.
Key Facts
- Best for: Insurance brokerages using specialized agency software
- Core services: Managed IT, cybersecurity, help desk, cloud support, backup and recovery
- Insurance platforms: Epic, PolicyWorks, PowerBroker
- Support: End users, devices, connectivity, and business applications
- Headquarters: Columbia, SC, USA
- Founded: 1994
- Team size: 501–1,000 employees
Contact Information
- Website: www.vc3.com
- Phone: (800) 787-1160
- Email: moc.3cv@ofni
- Address: 5815 Clark Rd, Bath Twp, MI 48808
- LinkedIn: www.linkedin.com/company/vc3
- Facebook: www.facebook.com/VC3Inc
- Twitter: x.com/VC3Inc
8. A-listware
A-listware combines conventional IT support with software engineering and managed infrastructure services. Its IT support practice covers Level 1 user assistance, Level 2 troubleshooting, and Level 3 work on complex business-critical systems. Cloud resource management, cybersecurity, infrastructure monitoring, application administration, and IT consulting form part of the same service portfolio.
Insurance is one of the industries identified in the company's support and software practices. This breadth is useful when an organization needs a help desk for staff issues but also has custom claims tools or internal applications that require advanced engineering intervention. Its application services extend to software maintenance and updates, making the provider relevant to both daily operations and longer-term technical improvement.
Key Facts
- Best for: Insurers combining user support with engineering services
- Core services: L1-L3 support, managed IT, cybersecurity, cloud, application maintenance
- Specialization: Infrastructure and application support
- Industries: Insurance, banking, fintech, healthcare, and other business sectors
- Headquarters: London, UK
Contact Information
- Website: a-listware.com
- Phone: +1 (888) 337 93 73
- Email: moc.erawtsil-a@ofni
- Address: North Bergen, NJ 07047, USA
- LinkedIn: www.linkedin.com/company/a-listware
- Facebook: www.facebook.com/alistware
9. ramsac
UK-based ramsac offers managed IT services for insurance companies through its totalIT packages. Its insurance offering brings together help desk access, system maintenance, Microsoft 365 administration, cybersecurity, cloud support, and backup monitoring. Rather than treating security as a standalone purchase, ramsac builds it into different levels of ongoing technical coverage.
The service tiers add capabilities such as around-the-clock monitoring, vulnerability management, identity protection, IT policy reviews, and security gap analysis. The company also provides technology roadmaps and strategic advice. For insurance firms dealing with confidential records and workplace systems across different locations, the tiered model helps align day-to-day assistance with the level of cyber and compliance support required.
Key Facts
- Best for: UK insurance firms needing managed workplace IT and security
- Core services: Help desk, Microsoft 365, backups, patching, cybersecurity, cloud
- Specialization: Insurance-sector managed IT services
- Service structure: totalIT essentials, secure, and premium tiers
- Headquarters: Guildford, UK
- Founded: 1992
Contact Information
- Website: www.ramsac.com
- Phone: 01483 412 040
- Address: Compton House, The Guildway Campus, Old Portsmouth Road, Guildford, GU3 1LR, England
- LinkedIn: www.linkedin.com/company/ramsac
- Facebook: www.facebook.com/ramsac.ltd
- Twitter: x.com/ramsac_ltd
- Instagram: www.instagram.com/lifeatramsac
10. Gilzor
Gilzor supports existing software products through maintenance, technical troubleshooting, feature enhancement, and performance improvement. Its engineers can take over an application developed by another provider, investigate the codebase, and continue work on the features and defects that affect the live product. The wider technical scope includes web and mobile development, QA, DevOps, and cloud technologies.
For an insurer running its own customer app, agent portal, or internal workflow platform, that model provides software-level support rather than only equipment or workplace assistance. Gilzor's experience with AWS, Docker, Kubernetes, and continuous delivery connects application fixes with the infrastructure and deployment processes used to release them. It suits organizations that need a continuing engineering relationship around production software.
Key Facts
- Best for: Insurance businesses maintaining custom software
- Core services: Development support, troubleshooting, product maintenance, QA
- Specialization: Existing web and mobile products
- Technologies: AWS, Docker, Kubernetes, Node.js, Python, React
- Headquarters: Warsaw, Poland
Contact Information
- Website: www.gilzor.com
- Email: moc.rozlig@stcatnoc
- Address: Poland, Warsaw, Office 58, street Adama Mickiewicza 37, 01-625
- LinkedIn: www.linkedin.com/company/gilzor-softwaredevelopment
11. Bay Computing
Bay Computing provides managed IT and cybersecurity services to insurance agencies and brokers in the San Francisco Bay Area. Its Complete Care program combines employee help desk support, infrastructure monitoring, backups, security tools, and virtual CIO planning under a flat-fee model. The company focuses on keeping agency software, email, and carrier connections reliable during quoting and claims work.
Its insurance offering references Applied Epic, AMS360, EZLynx, and HawkSoft, with support for the underlying infrastructure and coordination with software vendors. Security work covers multifactor authentication, endpoint protection, encryption, and preparation for cyber-insurance requirements. Agencies seeking an ongoing regional technology partner can use this combination of everyday support and documented security controls.
Key Facts
- Best for: Insurance agencies and brokers in the Bay Area
- Core services: Managed IT, help desk, cybersecurity, monitoring, backups
- Insurance systems: Applied Epic, AMS360, EZLynx, HawkSoft
- Engagement model: Flat-fee Complete Care managed IT
- Headquarters: San Francisco, CA, USA
- Founded: 1999
- Team size: 11–50 employees
Contact Information
- Website: baymcp.com
- Phone: 415-759-8500
- Email: moc.pcmyab@selas
- Address: 315 Montgomery St., 9th Floor, San Francisco, CA 94104
12. Vector One IT Solutions
Vector One IT Solutions maintains a dedicated IT support offering for insurance firms. Its services cover proactive maintenance, fast help desk assistance, cybersecurity, cloud systems, backup and disaster recovery, and professional IT projects. The company explicitly considers the operational importance of CRM systems, claims software, and the connections between digital tools used across an agency.
Both managed and co-managed support options are available, allowing insurers to outsource routine responsibilities or reinforce an existing internal IT team. Its service positioning includes distributed offices, older infrastructure, and cloud transitions. For insurance organizations concerned about downtime and access to confidential customer data, Vector One links infrastructure stability with ongoing user support and security management.
Key Facts
- Best for: Insurance firms seeking managed or co-managed support
- Core services: Help desk, cloud services, backups, cybersecurity, maintenance
- Specialization: Insurance business IT environments
- Headquarters: Albany, New York, USA
Contact Information
- Website: vectorone-its.com
- Phone: 518-640-7300
- Email: moc.STI-enOrotceV@ofni
- Address: 11 Salem Ct, Albany, NY 12203
- LinkedIn: www.linkedin.com/company/vectorone-its
- Facebook: www.facebook.com/VectorOneITSolutions
13. Adna Technologies
Adna Technologies supports insurance firms with managed IT services and technology consulting. Its insurance practice covers the hardware, software, networks, and data environments behind daily operations, as well as integration among policy, billing, and claims systems. The company's broader managed services portfolio includes cloud systems, cybersecurity, backup and disaster recovery, and workplace technology support.
Adna also provides technology planning intended to match infrastructure decisions to an organization's business goals. Insurance agencies with limited internal technical staffing can therefore work with a provider that addresses routine equipment and network needs while considering longer-term system integration. Its insurance-specific practice is especially relevant to smaller firms that want technology operations and strategic IT advice under one relationship.
Key Facts
- Best for: Small and midsize insurance businesses
- Core services: Managed IT, integration, cybersecurity, cloud, backup, IT consulting
- Specialization: Insurance agency systems and technology planning
- Headquarters: Lansing, MI, USA
- Founded: 2003
- Team size: 11–50 employees
Contact Information
- Website: www.teamadna.com
- Phone: (877) 419-0951
- Email: moc.andamaet@selas
- Address: 2405 E. Mount Hope Ave., Lansing, MI 48910
14. Mobian
Mobian develops and supports mobile and custom digital products, with published work across fintech, healthcare, logistics, and communications. Its delivery models include dedicated development teams, team augmentation, and full project outsourcing. The company covers mobile platforms, backend integrations, QA, and applications that require careful handling of payments, access controls, or sensitive information.
Post-launch support is part of its delivery scope, including bug warranty, monitoring, scaling plans, and subsequent product updates. Insurance teams maintaining a customer app or field-agent mobile tool can draw on those capabilities when software needs continuing engineering work. Mobian's experience with payment platforms and secure applications is relevant to organizations prioritizing mobile functionality and reliability over traditional desktop IT outsourcing.
Key Facts
- Best for: Insurance mobile applications and ongoing product engineering
- Core services: Mobile development, QA, integrations, post-launch support, team augmentation
- Notable projects: Fintech, healthcare, enterprise applications
- Headquarters: Tallinn, Estonia
Contact Information
- Website: mobian.studio
- Email: oiduts.naibom@ofni
- Address: Harju maakond, Tallinn, Kesklinna Linnaosa, Masina tn 22, 10113
- LinkedIn: www.linkedin.com/company/mobian-studio
Comparison Table
| Company | Best for | Headquarters | Founded | Team size |
| Itexus | Insurers maintaining or modernizing custom business applications | Dover, DE, USA | 2013 | 150+ engineers |
| Redbird Security | Independent insurance agencies running Applied Epic or similar AMS | Menomonee Falls, WI, USA | 2018 | 11–50 employees |
| Ntiva | Insurance agencies wanting a larger multi-office MSP | McLean, VA, USA | 2004 | 501–1,000 employees |
| The Walker Group | Northeast insurance agencies wanting local managed IT | Farmington, CT, USA | 1986 | — |
| Andersen | Insurance agencies requiring managed or co-managed IT | Warsaw, Poland | 2007 | 1,001–5,000 employees |
| OSKI Solutions | Engineering-led support of insurance platforms and integrations | Tallinn, Estonia | — | 51–200 employees |
| VC3 | Insurance brokerages using specialized agency software | Columbia, SC, USA | 1994 | 501–1,000 employees |
| A-listware | Insurers combining user support with engineering services | London, UK | — | — |
| ramsac | UK insurance firms needing managed workplace IT and security | Guildford, UK | 1992 | — |
| Gilzor | Insurance businesses maintaining custom software | Warsaw, Poland | — | — |
| Bay Computing | Insurance agencies and brokers in the Bay Area | San Francisco, CA, USA | 1999 | 11–50 employees |
| Vector One IT Solutions | Insurance firms seeking managed or co-managed support | Albany, New York, USA | — | — |
| Adna Technologies | Small and midsize insurance businesses | Lansing, MI, USA | 2003 | 11–50 employees |
| Mobian | Insurance mobile applications and ongoing product engineering | Tallinn, Estonia | — | — |
How to Choose an IT Support Provider for an Insurance Company
Choosing IT support for an insurance business means matching the provider to the systems you actually run. An agency on a commercial management system needs a responsive help desk and vendor coordination, while a carrier with custom policy and claims software needs engineers who can maintain code, integrations, and data flows under strict security rules.
Experience with your core systems. Ask which policy administration, claims, rating, and agency management platforms the provider already supports, and request a reference from a client running the same stack. Support teams that know how these systems connect to carriers, raters, and document tools resolve incidents faster. A provider that only talks about generic servers and laptops will struggle when a quoting integration or claims workflow breaks.
Security controls for policyholder data. Insurance data includes personal, financial, and sometimes health information. Ask how the provider handles privileged access, multi-factor authentication, endpoint protection, logging, and phishing response. Check whether they can support your obligations under state insurance data security rules, GLBA, and, where relevant, HIPAA. Request their own security attestations, such as SOC 2, and ask who reviews access when staff leave.
Service levels tied to insurance workflows. Generic response times are not enough. Define priority levels around business impact, such as a claims system outage during a catastrophe event or a broken carrier download before renewals. Ask for resolution targets, not only response targets, and confirm coverage hours match your claims and customer service operations. Review sample monthly reports to see whether they track the metrics you care about.
Backup, recovery, and continuity testing. Ask how often backups are tested with real restores, what recovery time and recovery point objectives they commit to, and how they handle ransomware scenarios. Insurance operations often need to keep claims intake running during regional disasters. A credible provider can show a documented continuity plan, the date of the last recovery test, and what was learned from it.
Ability to support custom software. If you run in-house or heavily customized applications, check whether the provider has developers who can fix defects, update integrations, and manage releases, or whether they only escalate to you. Ask about their change management process, test environments, and how they document code changes. Splitting infrastructure support and application support between vendors often creates gaps in incident ownership.
Vendor coordination and escalation. Insurance environments depend on many third parties: core system vendors, carriers, payment processors, and data providers. Ask whether the provider will open and chase tickets with these vendors on your behalf and who owns an incident that spans several of them. A clear escalation matrix with named contacts is a better sign than a promise of round-the-clock availability.
Conclusion
Insurance IT support now reaches well beyond fixing desktops and resetting passwords. Policy systems, cloud workloads, customer portals, and external data connections need ongoing monitoring, maintenance, and clear incident ownership. Service agreements should specify coverage hours, escalation routes, security responsibilities, and recovery expectations in terms that reflect real insurance workflows. Agencies using commercial management systems may place greater weight on accessible help desks and vendor coordination, while organizations running custom software need engineers who can work with source code and integrations. Data protection, tested backups, and documented change procedures remain central in either model. As insurance services grow more digital, the ability to prevent repeat incidents and adapt systems safely becomes as important as response speed.
Frequently Asked Questions
How much does managed IT support cost for an insurance agency?
Most managed IT providers price agency support per user per month, with the rate depending on scope. The main cost drivers are coverage hours, security services such as monitoring and endpoint detection, backup and disaster recovery, compliance reporting, and whether application support for your agency management system is included. Carriers with custom software usually pay separately for engineering time.
What compliance rules affect IT support for insurers?
Insurers and agencies are commonly subject to state insurance data security laws based on the NAIC model law, GLBA privacy and safeguards requirements, and in New York the NYDFS cybersecurity regulation. Health-related lines may also fall under HIPAA. Your IT provider should support risk assessments, access controls, incident response plans, and the documentation regulators and auditors ask for, though compliance responsibility stays with you.
Should an insurance company outsource IT support or keep it in-house?
Many insurers use a mixed model rather than choosing one side. Internal staff keep ownership of strategy, core system decisions, and vendor relationships, while an outside provider covers the help desk, monitoring, after-hours incidents, and specialist security work. Fully outsourcing suits smaller agencies without IT staff. Larger carriers often outsource specific functions, such as infrastructure operations or application maintenance, and keep architecture in-house.
How long does it take to onboard a new IT support provider?
A typical onboarding takes from a few weeks for a small agency to two or three months for a carrier with custom systems. The provider needs to document your environment, install monitoring and security tools, collect credentials, learn your core applications, and agree on escalation paths with your software vendors. Running the old and new providers in parallel for a short period reduces risk during the handover.
What should we prepare before requesting proposals?
Prepare an inventory of users, devices, locations, cloud services, and core insurance applications, plus a list of third-party vendors you depend on. Note your coverage hours, recent incidents, compliance obligations, and any audit findings. Describe which work you want the provider to own and which stays internal. This lets providers price accurately and makes their proposals easier to compare line by line.