Senior Account Manager

Itexus is expanding its team and looking for an experienced Lead Account Manager to design and implement a client management system, ensuring a seamless customer journey and fostering long-term relationships with key clients.

This is a strategic role with direct support from top management, a high degree of freedom and resources, and a lucrative compensation package tied to achieving set goals.

About Itexus:
Itexus is a team of skilled professionals in software development, testing, and support services. Since 2013, we have successfully delivered over 250 software solutions to clients in the US and Western Europe. Our portfolio includes startups, mid-sized companies, and large enterprises across industries such as finance, insurance, retail, healthcare, tourism, education, and more.

We are now reaching a new level of growth and looking for someone who can create and implement a comprehensive client journey management system — from the first contact to upselling and expanding cooperation.

Responsibilities:

• Build and lead the account management team and processes.
• Manage client onboarding: introduce the team, set up communication channels and workflows, coordinate with PM, Sales, and Marketing teams.
• Conduct kick-off meetings and adapt materials to specific projects.
• Communicate SLA, project phases, and engagement formats.
• Monitor client’s initial experience, ensuring engagement and satisfaction.
• Gather feedback and trigger prompt company response.
• Identify opportunities for business expansion, conduct business reviews, and uncover new needs.
• Collaborate with Production and Marketing on tailored proposals.
• Handle client requests and escalations promptly.
• Maintain long-term relationships and ensure client retention.
• Analyze and improve processes based on feedback.
• Personally manage key accounts as CSM/Account Manager.
  

Requirements:

• 5–7 years of experience in client management, B2B sales, or Customer Success / Account Management.
• Proven track record with large enterprise clients.
• Excellent verbal and written English (Upper-Intermediate+).
• Ability to set up processes from scratch while remaining hands-on in the initial stages.
• Strong communication skills with C-level executives.
• Project and team management experience is a plus.
  

We Offer:

• Competitive base salary + transparent bonus system (% of sales from your account portfolio).
• Opportunity to build the Customer Success function from the ground up, evolving from a “player-coach” to a department head.
• Direct impact on company strategy and product development.
• Work with clients worldwide.
• A team that values results, initiative, and responsibility.