Mobile E-Wallet Application

Solution overview

After downloading the app, users need to sign up and go through the KYC process. To do this, they provide their personal information, such as first and last name and date of birth, phone number, and address, as well as a scan of their ID and a facial image. The latter two can be done directly in the app via the user’s smartphone camera. After the identity has been verified, the user receives a confirmation SMS and sets a password. Once registered, users can link their bank account and credit and debit cards to their app accounts, create personal e-wallets or virtual cards, and use all of the app’s features. Users can also invite others to the application via a referral program.

Solution main features

Third-party integrations

• Zendesk is a customer support and interaction service that allows app users to access the support team and receive help with money transfers, payments, cash flows, and any other issues.
• Shufti Pro is a KYC provider that helps verify the identity of users (e.g., through 2FA authentication, and facial, document, and address verification), including PEP screening and real-time monitoring of sanctions lists.
• We integrated the wallet with a Partner Bank in the country in which the customers are located to obtain customers’ relevant account information.
• We integrated the wallet with the Central Bank of the country where the customers are located to receive the data of the virtual cards and enable their issuance.
• SMS.to is a communication service that enables sending SMS messages to customers, particularly to log onto the app.
• Firebase Cloud Messaging is a cross-platform cloud messaging and notification solution that facilitates creating and sending push notifications to customers based on specific, predetermined trigger events.
• SendGrid is a customer communication platform that enables the sending of transactional and marketing emails.
• Stripe acts as a payment gateway so that customers can make money transfers and receive relevant transaction data in a timely manner.
• Our system has a cash recycling ATM network that allows customers to top up their e-wallets. The connection between the ATM and the NCR web service ensures that deposited cash is displayed in the wallet in real-time.

Technical solution highlights

There are multiple integrations with third-party services that entail multiple dependencies. Any technical issue on the part of a service provider can cause an issue that is beyond our control and can affect the performance of the app. As a result, we considered different scenarios and developed a fallback plan for such cases. Backend architecture and infrastructure were developed to provide a disaster recovery solution that allows the application to be working 24/7. The monitoring is configured with an early warning via email or SMS in the case that a main service is unresponsive and a backup service has started working, signaling the need to take care of the primary service to have it working again as soon as possible. Most cases like this are resolved automatically due to backup and restore solutions and procedures.