Risk Assessment Platform for Insurance Agents

Our client is a US-based insurance agency that boasts a rich history of serving the diverse insurance needs of individuals and businesses across the nation.

In the highly commoditized insurance market, Insurance Producers (salespeople) struggle to distinguish their offerings from those of other producers. To address this challenge, our client aimed to develop an innovative Insurance Producer Risk Assessment Platform. The platform was expected to provide a unique and differentiated experience for potential customers, helping producers distinguish themselves in the market, and enhance the perceived value of their services. This, in turn, would lead to a well-informed and compelling choice for customers to purchase insurance through the producer. The solution is designed to meet the needs of insurance agents and assist them in addressing the challenges they encounter.

The risk assessment platform is an interactive online interface where producers can manage, customize, and distribute risk assessment questionnaires. During a sales conversation, producers engage with insureds by posing questions from the questionnaire and recording their responses. After the conversation, producers can customize and generate an agency-branded summary of the risk assessment for the insured.

Below we describe the platform’s modules and their functionality.

Risk assessment library

• Build risk assessment (from template / from blank)

• Edit risk assessment (add, delete, rename)

Risk assessment delivery

• Send links to risk assessment (prospect self-directed)

• Button click to risk assessment experience (produced assisted)

• Collect and store risk assessment responses (titled and accessible after completion)

Risk assessment summary

• Locate previously completed risk assessment

• Edit responses / add commentary

• Save new version

Risk assessment output

• Print out risk assessment summary (+ title page & table of contents)

• White-labeled for producer’s agency (logo & color)

For front-end development, we’ve used React.js, supplemented with TypeScript and Redux, to build a responsive and interactive user interface. Bootstrap has been incorporated for efficient styling, while SASS aids in creating a flexible and maintainable design system. This potent combination offers a superior user experience and upholds code quality.

On the back end, we’ve opted for the .NET 5 framework, employing C# in .NET Core to build a highly performant and scalable application. We’re hosting on Azure Cloud, monitoring with Azure Application Insights, storing data in Azure Blob Storage, and managing our database with Microsoft SQL Server. This ensures a robust, secure, and efficient infrastructure. Seamless deployment and continuous integration are facilitated by Azure DevOps, while rigorous testing and quality control are ensured by xUnit.

Mailgun, an email delivery service, is integrated to enable email functionality and provide communication and notification capabilities.

Within three months, our team successfully delivered a risk assessment platform on schedule and within budget. Our client is confident that this platform will provide insurance agents with a competitive advantage in their market.

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