No wonder chatbots are getting more and more popular nowadays. They are fast, accurate, available 24/7 and are capable of managing several tasks including multiple communication threads while keeping the highest possible customer service level. Modern chatbots or AI copilots are helping teachers, doctors, lawyers, and various businesses. Half of companies worldwide integrate with various chatbot providers and use the help of digital assistants.
Apparently, the global market for chatbot development is growing. It’s predicted to reach over $4 billion by the end of 2025. Let’s discuss how chatbots enhance your customer support service, which criteria to take into consideration while choosing the chatbot for your business needs and what AI chatbot development companies you might consider to partner with.
Which benefits chatbots bring to your customer support service
- Cost-efficiency
One of the main reasons for various businesses to integrate chatbot platforms into their customer service routine is the fact that one AI copilot can substitute several humans. AI chatbots can manage conversation threads with multiple customers in different languages simultaneously.
- Accuracy
Well-built and well-trained chatbots have exceptionally high error-free performance capabilities. They can perform sophisticated tasks based on deep analytics and knowledge databases. All that helps companies and businesses to come up with the right decisions concerning brand-customer interaction.
- Availability
There is not a single human-based service that can provide round-the-clock availability. Even big companies that are resourceful enough to place several customer support offices in different countries can sometimes experience glitches and delays in replying to customers. However, AI chatbots react instantly to customer queries around the globe.
- Adaptability
Based on the quality of neural networks supporting AI copilots performance, AI agents can take short or long learning curves. The better the chatbot is, the faster it learns and adapts to the performance metrics your business expects to receive. Once fully-integrated with your customer support processes and customer databases, they are able to provide hyper-personalized experience.
How to choose efficient and secure chatbot platforms
As any other software, chatbot developers have to follow simple regulations that are applicable to any other software. To create a chatbot it’s important to bear in mind what third-party integrations it will have, what will be the development framework, how to provide the required level of scalability, etc. Let’s cover some of the most important aspects to make sure that your chatbot providers will be able to present the first-class product.
- Best AI chatbots should be secure
With today’s growing security threats connected with personal data breaches, making sure that your business AI copilot is encrypted and secure is especially important. Check for chatbot platforms that are compliant with GDPR. Sometimes, chatbot developers might have ISO 27001 or AICPA SOC certifications.
- Opt for a scalable solution
No matter if you are a small startup or a big company, all businesses would like to experience spikes in customer requests and obtain new customers. That’s why it’s important to have a highly scalable solution from day one, rather than seek help from AI chatbot developmental companies to improve your solution and make it more adaptable for a bigger range of clients.
- Look for chatbots that easy integrated with third-party solutions
While developing your own chatbot platform or integrating the best AI chatbots look for ones with REST API. Chatbot providers should make sure their products can be easily integrated with payment systems, social media apps, call center apps, CRM, translation tools, etc.
10 top companies providing excellent AI chatbot development service
1. Itexus
Itexus is a US-based software development company specializing at creating cutting-edge AI-powered solutions like ChatGPT chatbots and other AI related solutions. At the same time, Itexus is equally skilled in providing FinTech solutions. There are several ways Itexus interacts with their partners: consulting, augmented team supply, discovery phase-as-a-service, etc. Itexus has an in-house design team and provides any required augmentations to chatbot platforms your businesses might have already. Itexus has a high rate of certified specialists which is combined with affordable prices for their services. Moreover, the company is well-known for creative and innovative approaches to make sure that client’s expectations are fully met. ChatGPT’s copilots developed by Itexus are capable of streamlining various customer support operations and are ideal for eCommerce platforms, touristic and marketing agencies, and other companies operating online.
Hourly Price: $25 – $49/hr
Employees: 50 – 249
Founded: 2013
Min Project: $10,000+
Rating: 5 out of 5 (40 reviews)
2. LeewayHertz
LeewayHertz is one of the leading chatbot development companies from India. They are well-known for their innovative approach and creating solutions for various business spheres. The company specializes in such areas as blockchain, AI, and IoT. They are capable of building next-gen ChatGPT-powered chatbots connected to various payment systems. Based on the fact that the company’s location is in India, there will be no hurdles communicating in English for any of the company employees.
Hourly Price: $50–$99/hr
Employees: 50–249
Founded: 2007
Min Project: $10,000+
Rating: 3.9 out of 5 (9 reviews)
3. Belitsoft
Belitsoft is a resourceful company from Poland, which is known to provide high-quality desktop, mobile app, and chatbot development services. Belitsoft is one of the AI chatbot development companies that is capable of building chatbots capable of anticipating your clients’ needs. The company claims to convert their customer’s ideas into reality. Concerning chatbot platform development, it means that their solutions make customer journeys hassle-free and enjoyable, which cannot help but expedite business growth.
Hourly Price: N/A
Employees: 50–249
Founded: 2004
Min Project: N/A
Rating: 0 out of 5 (0 reviews)
4. Signity Solutions
Signity Solutions is another Indian company promising to deliver high-quality ChatGPT-powered solutions that are capable of supporting multilingual customer requests. One of the strongest features of this chatbot provider is that they offer marketing services together with the product development. This is a good partner for businesses of all sizes: from startups to big enterprises.
Hourly Price: $25–$49/hr
Employees: 50–249
Founded: 2009
Min Project: $10,000+
Rating: 5 out of 5 (7 reviews)
5. ThinkPalm
ThinkPalm provides best-class software products including AI chatbot development service. The company is competing against other chatbot providers due to extreme cost-efficiency of their services. Being able to develop a range of products for B2C and B2B customers, ThinkPalm has built its name in the region. One of the professional niches for the company is automation processes, including the creation of chatbots capable of customer service automation. Chatbots developed by ThinkPalm combine multifunctionality with ability to multitask. They can be easily integrated with CRM systems, emailing and other platforms.
Hourly Price: less than $25/hr
Employees: 250–999
Founded: 2010
Min Project: $10,000+
Rating: 5 out of 5 (2 reviews)
6. SoluLab
Though the company’s first priority is FinTech and blockchain development, they are in our list as developers of one of the best AI chatbots. The lab has partnered with Fortune 500 companies and delivers software for 50M+ active users. SoluLab provides a full-spectrum of AI products including chatbot platforms. Being able to deeply understand customer behavior their products increase customer interaction and efficiency of customer support services. Other than providing AI chatbot development services, SoluLab is skilled at virtual reality, machine learning, and other technologies.
Hourly Price: $25–$49/hr
Employees: 50–249
Founded: 2014
Min Project: $25,000+
Rating: 4.8 out of 5 ( 52 reviews)
7. Tensorway
Tensorway is an AI company from Spain that claims to develop high-tech solutions able to disrupt the industry. Other than providing consultations and marketing research, the team can create a chatbot for any type of business. Their AI copilots can book appointments, run marketing campaigns, resolve customer issues, etc. They agree that best AI chatbots should take away tedious tasks and let customer support teams concentrate on business planning and growing the brand’s outreach.
Hourly Price: $50–$99/hr
Employees: 50–249
Founded: 2019
Min Project: $10,000+
Rating: 5 out of 5 (1 review)
8. Springsapps
Springsapps is another Spanish AI chatbot development company specializing in Generative and Conversational AI. Chatbot platforms created by them are easily integrated into your business routine. Moreover, their products usually have three main plans, which are suitable for companies of different sizes. If your business goals require a personalized touch, you can always go for a custom version of a chatGPT-powered bot.
Hourly Price: $50–$99/hr
Employees: 10–49
Founded: 2016
Min Project: $5,000+
Rating: 5 out of 5 (20 reviews)
9. Suffescom
Suffescom is a full-spectrum IT company that grew from a start-up in sunny California. Though the headquarter is located in San Diego, the rest of the development team is from India. For the last 11 years the company has been delivering high-quality software for their clients and rendering AI chatbot development services. Prioritizing innovation and creativity, their chatbot platforms are capable of multi-tasking while providing gentle human intervention for extraordinary customer support cases.
Hourly Price: $25–$49/hr
Employees: 250–999
Founded: 2013
Min Project: $25,000+
Rating: 4.9 out of 5 (92 reviews)
10. Markovate
Markovate is a Canadian AI chatbot provider. They are capable of transforming their clients’ businesses once cutting-edge AI technologies are applied. Markovate is well-known for providing dedicated teams which are capable of deep analytics and understanding what are the customer’s pain points. Creating best AI chatbots they help thousands of brands reach their clients and grow their mutual interaction.
Hourly Price: $50–$99/hr
Employees: 10–49
Founded: 2015
Min Project: $50,000+
Rating: 5 out of 5 (1 reviews)
Summing up
Having chatbots or various AI copilots around is the new reality. For a business to expand quickly and be able to reach as many potential customers as possible, developing chatbots as customer service assistants is the best option.
Before you pick up a chat platform developer or a partner that will help you to integrate already existing solutions do your own research. Go for a company with a good record of projects, high security and professional standards.
If you are interested in building a chatbot, let us know. Drop us a line, and we will get back to you in the fastest possible time.
FAQ
1. What is an AI Chatbot?
AI chatbots are highly sophisticated software based on neural networks that are capable of human-like interaction. ChatGPT bots can understand complicated queries and reply back in a context-aware manner.
2. How much does it cost to develop an AI chatbot?
Based on the complexity of a chatbot, its features and the amount of developmental hours required, the price will differ. It can range from $8,000 to $20,000 and more. The integration of existing chatbot platforms into your products is much cheaper and the cost of development is custom, requiring individual consultations.
3. How to develop an AI chatbot?
There are certain steps to take before you start developing your own chatbot. Please, make sure you know what is the use case for your AI copilot, what are the channels (mobile app, website, social, messaging platforms), tech stack choice, etc.
4. Which programming language is best for AI?
It’s important to mention that there are low-code or no-code AI chatbot platforms that may save a big chunk of development time. But in some cases, it’s better to develop your own chatbot to make sure they will exactly cover your business needs. In that case go for Python, R, C++ or Java developers.