Cryptocurrency e-Wallet Application Ecosystem for a Global FinTech Enterprise

PCI DSS compliant application ecosystem for a large fintech company, featuring web and mobile crypto wallets, embedded kiosk software, and a cloud-based API server. It enables users to trade cryptocurrencies and 50+ digital assets, make crypto payments, and link bank accounts for fiat-to-crypto conversions.

Industries
Technologies / Platforms

About the Client

A client is a global operator of self-service kiosks that accept loose coins to convert them into cash, eGift cards, donations to charities, or cryptocurrency. The client has over 20,000 kiosks in North America, Europe, and Japan, processing more than $3 billion worth of coins annually. In fact, 90% of the U.S. population lives within five miles of one.

Engagement Model

Fixed price

 

Project Background

The client has successfully operated a network of coin exchange machines that convert loose coins into cash, eGift cards, donations to charities, or cryptocurrency. There has been increasing demand for cryptocurrency among American users: as of 2024, approximately 40% of American adults own cryptocurrency, a significant rise from 30% in 2023 and 25% in 2022, amounting to around 93 million individuals.

Recognizing these trends, the client aims to expand its existing ecosystem based on kiosks, enabling users to utilize mobile and web apps to buy and sell various cryptocurrencies, make payments in cryptocurrency, and link their bank accounts for seamless deposits and withdrawals of traditional currency (USD).

To execute this large-scale project, the client required a software developer with deep expertise in cryptocurrencies, mobile app development, and payment systems. The client identified Itexus as a suitable company not only for its extensive expertise in these specific areas but also for its thorough understanding of the client’s overall business and the software tools they employ, as revealed during the tender process, which played a crucial role in the client’s decision on the developer.

Project Team

Solution architect, 2 .Net, 2 iOS Dev + iOS Tech Lead, 2 Android, 2 QA, BA,PM, Designer, AQA, DevOps, 2 Front-End, 20 members in total

Tech stack / Platforms

Solution Overview

The solution includes web, mobile, and kiosk-embedded application clients with similar functionality, alongside a web interface for administrators and a cloud-based backend API server.

Client Subsystem 

Client applications enable users to create new accounts through a simple registration process and KYC (Know Your Customer) verification. Once registered, users gain access to their crypto wallet, allowing them to perform various functions:

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  • Create and manage multiple wallets.
  • Buy and sell cryptocurrencies and other digital assets.

  • Monitor account balances and transaction history.

  • Connect their traditional bank account using Plaid.

  • Deposit and withdraw both cryptocurrencies and fiat currency.

  • Locate nearby kiosks through a built-in kiosk locator

 

 

E-wallet user interfaces with map and Plaid verification screen.

The process requires users to provide identification and a selfie, which the system compares against the ID photo. It also checks the user against various databases such as OFAC and FinCEN to ensure compliance with strict financial regulations.

Four mobile app screenshots

Admin Subsystem

In this subsystem, support can control the workflow of client wallets. They can monitor the following aspects:

  • User details
  • Client status
  • KYC (Know Your Client) status
  • Reasons for KYC rejection
  • Transaction details

An infographic illustrating various ways consumers can manage cryptocurrency assets through a mobile app.

Project Challenges

The project faced significant challenges primarily related to the integration with the cryptocurrency platform. At the time, the provider had not completed the necessary integration with the company’s systems, leading to uncertainties that complicated the development process. Key issues included inconsistencies in their documentation, bugs present on their side, and repeated postponements of releases, as they were developing certain functionalities specifically for the project.

 

These integration delays had a notable impact on business goals. As a result of the setbacks, the team experienced prolonged idle periods, increasing the timeline for minimum viable product (MVP) production from three months to four. Moreover, delays in data provision from the provider led to inefficiencies among the engineering team, resulting in additional expenses that pushed the budget above initial forecasts.

Third-party integrations

ZeroHash is a financial technology company that provides cryptocurrency infrastructure solutions, enabling businesses to offer digital asset trading and custody services. They facilitate the integration of cryptocurrency buying, selling, and holding capabilities for companies, streamlining the process of connecting traditional finance with the cryptocurrency ecosystem. By delivering services such as crypto liquidity, compliance, and transaction processing, ZeroHash supports businesses looking to enter or expand in the digital asset space.

Iterable is a cross-channel marketing automation platform designed to help businesses create, manage, and optimize personalized marketing campaigns. It allows brands to engage their customers through various channels, including email, SMS, push notifications, and social media, while providing tools for segmentation, analytics, and performance tracking.

Google Maps API serves as a crucial tool for facilitating user engagement and improving the convenience of finding and accessing kiosks, access navigational directions, and view relevant location-based information.

Plaid allows payment processing, account verification, personal finance management, and investment tracking.

Twilio is a powerful cloud communications platform that simplifies building communication features into applications, enabling businesses to engage customers across multiple channels. Its programmability allows implementing a wide range of use cases.

Auth0 serves as a robust solution for businesses looking to implement secure and user-friendly authentication and authorization processes in their applications, streamlining user management while enhancing security.An infographic illustrating a scheme that presents the integration of a mobile app, web app, and kiosk with a cryptocurrency platform through Plaid, Google Maps, and API communication.

Results & future plans

Within four months, Itexus’ cross-functional team of experts delivered MVP versions of two mobile applications and one web application. Currently, production is underway for the second stage, which is intended to launch in October of this year.

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