Digital Ecosystem for a Restaurant Chain

Solution overview

The solution consists of several modules, each designed for different people within the ecosystem, including customers, restaurant staff, and couriers. The functionality of each module is described below:

• Website and mobile applications:

  • User profiles. Customers can create and manage their profiles, where their personal data (such as name, delivery addresses, payment methods, and order history) is stored.

  • Location selection. Customers can view a map that displays the locations of restaurants and select the restaurant that is closest to the delivery location for their order.

  • Menu exploration. Customers can view the menu and information about dishes, add dishes to their basket, leave comments for their order, and schedule a delivery for a specific day and time.

  • Payment options. A wide spectrum of payment methods is available to customers, including online card payment, Apple Pay, and card or cash payment upon delivery.

  • Order tracking. Customers receive notifications about the status of their order, including updates such as “accepted,” “preparing,” “on the way,” and “delivered”. Customers can also monitor the order’s location on the map.

  • Feedback mechanism. Customers can provide feedback on both dishes and the delivery process.

• Courier app:

  • Order management. Couriers can view a list of available delivery orders based on their location and accept or reject delivery orders.

  • Route planning. The courier application is equipped with a route-planning feature, enabling couriers to chart the most efficient course from the restaurant to the designated delivery address.

  • Delivery details. Couriers can access users’ comments regarding specific delivery instructions.

• Integration with restaurant management software:

  • Order handling. Restaurant staff can view incoming orders and accept/reject orders.

  • Order status tagging. Orders are categorized as “preparing”, “ready for delivery”, “sent to delivery”, “completed”, which ensures an efficient management of the process.

Technical solution highlights

The success of this project relied on a strong and technologically sound foundation. Here is an overview of the main features of our technical solution:

• PHP for backend. Our project’s backend was built using PHP, a widely used scripting language known for its versatility and suitability for web development. PHP’s compatibility with web servers and databases made it an ideal choice for our website. It enabled smooth data processing, database communication, and dynamic web page creation.

• Vue.js for front-end development. We used Vue.js, a JavaScript framework, to create our front-end. It helped us make interactive, adaptable, and user-friendly interfaces. Its component-based structure made it easier to build and update the user interface.

• Swift for iOS. We used Swift, Apple’s programming language, to make an iOS app. Swift’s performance, safety, and expressiveness helped us create a smooth and easy-to-use app for iPhone and iPad.

• Kotlin for Android. Our Android app was built using Kotlin, a programming language supported by Google for Android app development. Kotlin’s simple syntax, safety features, and ability to work with Java helped us create a strong and efficient app.

• API integration. Seamless integration with restaurant management software was achieved by creating well-designed APIs. These APIs allowed our applications to securely and efficiently exchange data with third-party restaurant software.

Scalability and performance optimization. Our technical solution was designed to handle rapid growth by implementing strategies such as load balancing, caching, and performance optimization. These measures ensure that the system can handle increased traffic and provide a smooth user experience.